Job Description Is this the job for you?
SSA Group
Retail Associate
SSA Group
Retail Associate
Temporary / Seasonal
First / Day Second / Afternoon Third / Night
Req #:
Date posted:
March 5, 2020
Location: Job Location Address Map
3400 Vine St., Cincinnati Zoo
Cincinnati, OH, 45220, US
Job category:
Job link:
Direct job link

SSA: Built by family for families, SSA activates the moments between the experiences.

Retail Associate

Are YOU the perfect addition to our team?   We are looking for the following traits:

  • Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
  • People person that is guest service oriented.
  • Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
  • Individual who brings excitement and opportunity to engage with the team and guests.
  • Cashier and cash handling experience a plus.

Please inquire for full job description.

Position is Part-Time, with hours available based on season and operational need.

Position wage is negotiable - hourly, dependent on experience

Who are we? SSA is built by family, for families.

Much has changed since Kevin McNicholas founded this company in 1971, but even as our business grew, evolved and shifted into new markets, who we are has always stayed the same: We are a family business built on personal relationships, always taking the long view in our approach to business. Because we’re a family business, we think generationally in how we operate, always considering the long-term legacy and mission of our partners. In fact, facing behemoth, impersonal competitors on all fronts, SSA is uniquely positioned as a large company with a small company feel that can offer more of a personal relationship. Built by family, for families, we still are 100% independent. Our clients love that they have a direct line to Sean or Eric or Shannon, and that a handshake still means something to us. This personal feeling of family permeates our entire team and can even be felt on the front line, where our SSA team actually becomes a part of the institution’s family, too. From one generation to the next, SSA will always be there for our partners and our people.

SSA operates with Five Pillars in mind: People, Culture, Growth, Operational Excellence, and Social Responsibility

The Cincinnati Zoo Gift Shops are now hiring fun, energetic, silly, optimistic and outgoing people to add to our team. Hours of operation are 9a-6p Monday through Sunday. End date would be January 1st as this is a seasonal position. Saturday and Sunday availability is a Must. Cleaning and other end of day tasks are necessary job duties completed after the Zoo closes, typically adding 1.5 to 2 hours to the end of the shift. You will be required to work outside, selling to guests, with a positive attitude in most weather conditions, no exceptions. You will be outside in ALL weather conditions.

Our primary goal is to provide every zoo guest with EXTRAordinary service.


  • Be trust worthy and dependable
  • Be contagiously energetic, enthusiastic, silly, fun and goofy
  • Be able to effectively work in a team and independently
  • Have a positive attitude, optimistic outlook and generous smile
  • Be able to work a rotating schedule of 15-30 hours per week
  • Be outgoing and be able to start and carry-on conversations with guests
  • Be able to do simple math, including adding and subtracting without a calculator

Job Duties:

  • #1 priority is giving guests EXTRAordinary service
  • Adding-on items at all areas of service
  • Straightening and stocking the store
  • Daily housekeeping
  • Using cash register
  • Meeting and exceeding sales goals

Prior retail experience is not necessary for any of our positions, but you must possess the combined skills and knowledge needed to understand and execute outstanding customer service with every guest in a fast paced, ever changing environment.