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KC Hopps
Server
Company:
KC Hopps
Position:
Server
Department:
Restaurant Staff
Status:
Full Time
Shift:
First / Day Second / Afternoon
Req #:
2369680
Date posted:
August 13, 2018
Location: Job Location Address Map
18145 W. 87th St. Pkwy, KC Hopps Location #18
Lenexa, KS, 66219, US
Job category:
Restaurant Staff
Job link:
Direct job link

 

 

Job Title: Server        

Division:  KC Hopps

 

Summary:  Servers first priority is to take care of the guest as outlined in the KC Hopps training manual. Must check the identification of guests who order an alcoholic beverage and appear to be under the age of 30.  Must be professional, polite, and reliable. Must be able to learn and describe food and all alcohol/beer/wine proficiently.

 

Essential Duties and Responsibilities include the following (other duties may be assigned): 

  • Follow the KC Hopps Steps of Service:
  • Anticipate the guests’ needs before they ask.  I.e.:  keeping drinks refilled, table pre-bussed, and present the check before they ask.
  • Answer guests’ questions and always ask questions of the managers if you don’t know the answer to the questions asked by the guest.
  • Take guests’ order for food and beverages in a friendly manner.
  • Must be in full uniform and ready to work at scheduled time.
  • Fully learn the food and drink menus and pass all necessary quizzes/tests.
    • Welcome the guest.
    • Suggest 2 specific beverages.
    • Inform the guest of the features/specials.
    • Suggest 2 specific appetizers.
    • Up sell the order.
    • Suggest another drink.
    • 2 bite/2 minute check back.
    • Suggest 2 specific desserts.
    • Suggest after dinner drinks or coffee.
    • Check presentation/reconciliation.
    • Offer/sell guest rewards.
    • Welcome back and thank the guest.

                    

  • Must inform management of any issues at the table with the guest so the manager can resolve if needed.                                             
  • Run food and drinks as needed. 
  • Prebus and clean tables as needed.
  • Must do sidework during the shift (ex:  rolling silverware) and after the shift. 
  • Must turn in accurate cash outs and credit card slips at the end of each shift.
  • Must possess good cash handling and be able to make change quickly.
  • Must claim 100% of tips.
  • Must have good Mindshare/Secret Shopper reports.
  • Represent the company in a professional manner at charity and community events.

 

Competency:

To perform the job successfully, an individual should demonstrate the following competencies

  • Follow the policies and procedures set by this restaurant and KC Hopps.
  • 100% knowledge of all menu items, plate presentations, KC Hopps policies and philosophies.
  • Constantly make it your own personal goal for continual training, safety and sanitation practices of all employees.
  • Always be a great team member, possess a positive attitude at all times and develop a good working relationship with the rest of employees and managers
  • Come prepared for each shift to work and put your best foot forward (good attitude, proper uniform, bank, and pens).

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

No previous serving experience is required but it is preferred.

 

Language Ability:

Ability to read and interpret documents such as training manuals, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before guests.

 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Computer Skills:

To perform this job successfully, an individual must be able to operate the Point of Sale computer systems like Micros.

 

Certificates and Licenses:

In the city of Kansas City, Missouri, a food handler’s card and liquor card must be obtained.  

 

Supervisory Responsibilities:

When in the position of “closer or shift lead”, an individual must check out fellow team members to manager’s expectations.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee will spend long periods of time on their feet and will have to work at a fast pace. The employee is occasionally exposed to work near moving mechanical parts; fumes or airborne particles; risk of radiation and vibration.

 

The noise level in the work environment is usually moderate.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee is required to talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.

 

Pay Rate:  

Missouri - $3.85/hour + tips

Kansas - $2.13/hour + tips

 

All candidates must be 16 years of age or older to apply.