Job Description Is this the job for you?
Franchise Ownership
Shift Leader
Franchise Ownership
Shift Leader
Restaurant Crew
Full Time
First / Day Second / Afternoon Third / Night
Req #:
Date posted:
May 16, 2017
Location: Job Location Address Map
70 Nitro Market Place, Buffalo Wild Wings Location #3479
Charleston, WV, 25313, US
Job category:
Job link:
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If you enjoy working in a fun, high-energy environment and want to be part of a wildly successful and fast-growing restaurant chain where the game is always on, we invite you to bring your enthusiasm and passion to Buffalo Wild Wings!

Come join a team that is all about sports, great food, family and friends

Management experience in a quick or full-service restaurant is required. If you’ve got a flair for fun and are looking for a great team to work with, we want You!

Advancement opportunities
Flexible schedules

Apply Now

JOB PURPOSE: The purpose of this position is to provide additional support to the Management Team and allow for additional coverage during peak periods, or in the absence of a Manager.

  • Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
  • Lead and coach Team Member performance
  • Positively impact the achievement of sales and profits in the restaurant
  • Help provide support and direction for the Front of House and Heart of House Teams Administrative
    • Open and close the restaurant, including all appropriate paperwork
    • Run a mid-shift
    • Perform shift change, including all appropriate paperwork
    • Break down cash drawers
    • Perform safe audits
    • Inspect credit cards
    • Complete Manager Absolutes
    • Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
    • Perform Server check-outs
    • Document shift highlights in the daily communication log
  • Operational Readiness & Execution
      • Perform Heart of House Line Checks
      • Perform Bar Line Checks
      • Perform Daily QSC
      • Monitor food quality, labor, and safety throughout the shift
      • Receive food orders, ensure proper product, food quality, food safety, and proper storage
      • Receive liquor orders, ensure proper products and proper storage
    • Guest & Team Member Relations
        • Conduct Team Member pre-shift meetings
        • Perform figure eights during peak periods
        • Address Guest complaints in the restaurant
        • Assign cleaning duties to Team Members
        • Manage labor on the shift
        • Monitor Guest and Team Member safety and security
        • Monitor Responsible Alcohol Service
        • Follow FOH Support clock-in and clock-out policy
      • Other duties as assigned by management